‘Made in Germany’ Not Exactly Something to Brag About

Ok, so today was a shitty day at work. On top of that, I had a car accident on the way to work Friday (other guy was at fault, and only my car was hurt) so today was also spent dealing with various insurance agents.

The one thing that saved the entire day from being a write off was the arrival of my Made in Germany super boxed set. Especially since it’s arrival is one day earlier than Amazon originally said it would ship! The set is a Christmas gift from my grandma (she just doesn’t know it yet – thanks Nanny!) but after the day I had been through, I decided to open it right away.

The Made in Germany Super Deluxe Edition in all its glory!

I’m glad I did…the metal cover for the photo book was misprinted, missing several letters and numbers. I also noticed right away that a lot of the pictures in the book were 2-page spreads, but the book was bound so that it couldn’t be fully opened, making the images look strange.

After some poking around on the internet, I came across this statement from December 5th, 2011 on Rammstein.de:

DATE: 2011 DEC 5TH

Following dispatch of the MADE IN GERMANY 1995-2011 Super Deluxe Edition, we unfortunately became aware that part of the production run contains serious defects. If you discover one or more of these defects in your box, you can exchange the affected part of the box. Below is information on what to do.

1. Some CDs and DVDs were incorrectly sorted, leading to duplication of and/or missing DVD/CDs. Duplicate DVD/CDs can be exchanged.

2. The inner edges of the box have not been deburred and are therefore quite sharp. This was intentional on the part of Universal. Anyone who is bothered by this can also exchange the metal box itself.

3. On some of the boxes there is also evidence of marks and/or printing errors on the box packaging and the metal slipcase. If you discover this error, you can exchange your box or slipcase.

4. There is some evidence of stained cloths. The cloths are there to protect the contents from rust stains, and so are intended to be stained at a later point. Anyone bothered by the current stains can have the cloth exchanged.

5. RAMMSTEIN had intended a different binding to be used on the 240-page photo book, one that allows the book to be opened more easily and lets the photos flow into each other cleanly. The book will therefore be reprinted to the appropriate standard and anyone who wants to can exchange the book.

As it currently stands, the Super Deluxe Edition in no way meets the standard of quality which was desired by RAMMSTEIN and assured by the manufacturer. RAMMSTEIN has carefully followed the entire production process; the above errors appeared in the few areas which are outside the control of the band.

Universal Music is therefore immediately offering anyone who purchased a defective Super Deluxe Edition the opportunity to exchange any faulty components, postage free, and has pledged to correct the defects quickly and without any fuss.

Anyone wishing to avail of this offer should please send an email, specifying the defect, to the following address:

rammsteinbox@universal-music.de

or call the following number:

+49 30 52007 2355 (10am – 6pm CET)

According to Universal, you will immediately receive further information on the processing of the exchange.

Universal has said that the exchange and shipping of the correct CD/DVDs and/or photo book will take place as quickly as possible. As the components now have to be produced again, the exchange may take several weeks. Please notify your defects to Universal as soon as possible, as Universal has only agreed to take the items back until March 15th 2012.

We regret the inconvenience and are very irritated that our agreements and specifications were not complied with by Universal and their suppliers.

I decided to send an e-mail of to the address provided. I’ll see what they say and how complicated/costly the exchange is – especially since I’m in Canada. Luckily my issues aren’t severe…I have the 2 CDs and 3 DVDs I was supposed to get – no duplicates.  There are enough remixes and “making of” videos to keep my occupied while I wait to hear back from Universal!  \m/

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s